1. Client Console

1. Primary users: State Clients, Credentialing organizations, licensing boards, or agencies.
2. Purpose: Central administrative hub for managing training programs/test sites. 
3. Key functions:
4. How to Process Candidate Applications Requiring State Review
5. How to Manage Candidate Information​
6. How to Manage State Client User Accounts​
7. Registry management
8. Reports

2. Training Program Console

1. Primary users: Approved training providers and schools.
2. Purpose: Manage candidate training, eligibility, and readiness for exams.
3. Key functions:
4. Approving Student Applications
5. Purchasing Test Vouchers
6. Managing Test Vouchers
7. Adding User Accounts
8. Reports

3. Test Site Console

1. Primary users: Authorized test centers or locations.
2. Purpose: Coordinate and manage test day logistics.
3. Key functions:
4. Becoming a test site​
5. Application Form ​
6. Self-Audit​
7. Test Site Manager Console​
8. Settings​
9. Test site proctor management
10. Slot Management ​
11. Exam List ​
12. Audits ​
13. Test Center ​
14. Track Package​

4. Candidate Console

1. Primary users: Individuals taking the exam or who have already taken the exam.
2. Purpose: Provide a self-service portal for candidates throughout the testing and certification lifecycle.
3. Key functions:
4. Register and schedule exam appointments.
5. Access test preparation resources.
6. View test results and certification status.
7. Renewal or reciprocity.
8. Reschedule or cancel tests if needed.
9. Grievance

5. Proctor Console

1. Primary users: on-site test proctors.
2. Purpose: Facilitate secure test administration and monitoring.
3. Key functions:
4. Written Exam Process​
5. Onboarding​
6. Booklet Assignment ​
7. Uploading Answer Sheets​
8. Shredding Booklets ​
9. Oral Exam Process​
10. Onboarding ​
11. Access code assignment

6. Nurse Aide Evaluator Console

1. Users: Qualified nurse Aide Evaluators
2. Purpose: Administer skill-based and or written/oral exams.
3. Key Functions: 
4. NAE Console​
5. Availability ​
6. Event Offers​
7. Digital NAE Kit ​
8. Roster ​
9. Resources​
10. Digital Onboarding/ exam administration​
11. Skills Exam Digital Scoring​
12. Written Exam Digital Scoring​
13. Event Completion and Invoices